Privacy Notice

Effective date: 12 June 2025

Last updated: 12 June 2025

ELOS Consulting ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Notice outlines how we collect, use, store and protect your information — including how we use cookies when you visit our website.

1. Who We Are

ELOS Consulting is a UK-based consultancy offering virtual business support in project management, digital delivery, strategy, and operations.

Business Name: ELOS Consulting

Data Controller & Data Protection Officer: Virginie Ferguson

Email: [email protected]

Website: www.elosconsulting.co.uk

Address: 17 Helen Way, Bonhill, Alexandria, West Dunbartonshire G83 9PJ, UK

2. How We Collect Personal Data

We collect personal data when you:

- Contact us via email, website forms, or social media

- Sign up for emails or download resources

- Request a proposal, consultation, or service

- Engage with us as a client, collaborator, or supplier

- Visit our website (via cookies and analytics)

3. What Personal Data We Collect

Category - Examples

Identity Data - Name, job title, business name

Contact Data - Email address, phone number, postal address

Business Data - Information you provide about your business needs or goals

Transaction Data - Payment and invoicing details (processed securely via third parties)

Marketing Data - Subscription preferences, engagement with emails

Technical Data - IP address, browser type, pages visited, cookie data

4. Lawful Bases for Processing

Purpose - Legal Basis

Responding to enquiries - Legitimate interest

Delivering services - Contract

Managing payments & bookings - Contract / legal obligation

Sending updates or offers - Consent

Website analytics and cookies - Consent

Internal record keeping - Legitimate interest

5. How We Use Your Data

We use your personal data to:

- Deliver our services and resources

- Respond to your enquiries

- Manage bookings, invoices, and communications

- Improve our website and customer experience

- Send occasional emails (with your consent)

- Comply with legal or tax obligations

We do not sell or rent your data.

6. Marketing Communications

If you opt in, we may send occasional emails with insights, updates, or offers. You can unsubscribe at any time via the link in our emails or by emailing [email protected].

7. Sharing Your Data

We only share data with trusted third parties necessary to run our business, including:

- Email platforms (e.g. MailerLite)

- Booking and scheduling tools (e.g. Calendly)

- Payment providers (e.g. Stripe, PayPal)

- Web and analytics services (e.g. Google Analytics)

All providers comply with data protection standards and are not allowed to use your data for their own purposes.

8. International Transfers

Some of our third-party providers operate outside the UK. When this occurs, we ensure your data is protected through:

- UK-approved Standard Contractual Clauses (SCCs)

- Providers participating in appropriate international frameworks

9. Data Retention

Data Type - Retention Period

Enquiries - 12 months

Client records/invoices - 6 years (for tax/legal compliance)

Email marketing data - Until you unsubscribe or request deletion

10. Your Rights

You have the right to:

- Access your personal data

- Request correction or deletion

- Object to processing or request restriction

- Withdraw consent at any time

- Request a copy of your data (data portability)

- Lodge a complaint with the ICO at www.ico.org.uk

To exercise your rights, email [email protected].

11. Cookies and Website Tracking

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us:

- Understand how visitors use our website

- Improve website performance

- Enable core functions (like form submissions)

Types of Cookies We Use:

Type - Purpose

Strictly Necessary - Enable basic site functionality (e.g. page navigation, security)

Analytics (Optional) - Track usage (e.g. via Google Analytics) to help us improve performance

How to Manage Cookies

You can adjust your browser settings to block or delete cookies. Visit www.aboutcookies.org for guidance.

12. Children’s Data

Our services are not designed for children. We do not knowingly collect or store personal data from individuals under 18.

13. Changes to This Notice

We may update this Privacy Notice as needed. Any changes will be published on our website with the revised date. We recommend reviewing this notice periodically.